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Problem |
Possible Cause |
Solution |
Burner will not light using the ignition system. |
LP gas cylinder is empty |
Replace the cylinder |
Faulty regulator |
Have the regulator checked or replaced |
Obstructions in burner |
Clean burner |
Obstructions in gas jets or gas hose |
Clean jets and gas hose |
Sparker wire is loose |
Reconnect wire |
Sparker wire is damaged |
Change Sparker wire |
Denis Cohen –
Excellent after sales service. Alan was extremely helpful guiding me to a video the company prepared showing how to install a replacement part. Terrific Customer Care.
John Cooper –
Excellent customer service, I ordered a replacement part that was delivered but the package was damaged and a item missing, so I sent email with photos showing package damage and I had a reply very quickly with apologies (even though not there fault) and a replacement dispatched next day.
Will –
Had a problem with a portable gas heater not staying alight. Spoke with Alan (twice). He was very patient and understanding (I am quite hard of hearing) and provided the answer to the problem. Great customer service!