Return and Refund Policy | Sahara BBQs, Patio Heaters & Gas Heaters
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Free shipping on orders over €50 | £50

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Delivery times 5 - 10 working days

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Free of charge returns policy

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Lifetime support on selected products

Returns and Refunds Policy


For complete piece of mind, in addition to our product warranties of up to 10 years, we offer free of charge returns for change of mind returns.

Just keep the product packed in it’s original sales packaging and we’ll arrange the collection. As soon as we receive the product, you’ll be refunded the complete purchase price along with the cost of return.


All Sahara products are sold with a manufacturer’s warranty which is activated when you register your product. See the register your product page under the support section.

Details of the warranty time period are included in the User Manual of the product.

In the event of any damage or fault to your product (that is not the result of customer misuse) a replacement part, for customer installation, will be supplied free of charge.

In the event that the damage or fault cannot be resolved with the replacement of a part, the product can be returned. Upon inspection of the returned item to verify the fault, you will be refunded the complete purchase price and the cost of return.


Contact us here.