Troubleshooting - Sahara BBQs
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Troubleshooting

BBQ Troubleshooting
Patio Heater Troubleshooting

BBQ Troubleshooting

Burner Will Not Light Using The Ignition System

Possible CauseSolution
LP gas cylinder is emptyReplace the cylinder
Faulty regulatorHave the regulator checked or replaced
Obstructions in burnerClean burner
Obstructions in gas jets or gas hoseClean jets and gas hose
Sparker wire is looseReconnect wire
Sparker wire is damagedChange Sparker wire

Low Flame Or Flashback

Possible CauseSolution
LP gas cylinder is too smallReplace the cylinder
Obstructions in burnerClean burner
ObstructionsClean jets and gas hose
Use BBQ in a more sheltered position

The Regulator Does Not Fit Onto The Gas Cylinder

Possible CauseSolution
The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue.Our handy guide here will provide you with the best information on getting the correct gas for your Sahara Gas BBQ along with links showing you where to buy.

Patio Heater Troubleshooting

The Patio Heater Works For A Short Time And Then Goes Out

Possible CauseSolution
If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misalignedClick Here to view the procedure for aligning the thermocouple.
If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being usedCheck that the gas being used is propane. If you are not using the supplied regulator, check that the
pressure setting on the regulator you are using is correct
(37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden)(11″per W.C in USA) For information about propane gas and propane stockists
Click Here

Regulator Does Not Fit Onto The Gas Cylinder

Possible CauseSolution
You may not be using the correct gas.Check that the gas is propane. In Ireland, propane usually comes in a grey cylinder. In the UK, propane is usually sold in a green cylinder. Propane gas can usually be purchased from the retailer of your patio heater. Our handy guide here will provide you with the best information on getting the correct gas for your Sahara Gas Patio Heater along with links showing you where to buy.

The Regulator Does Not Fit Onto The Gas Cylinder And The Gas I Am Using Is Definitely Propane

Possible CauseSolution
The propane cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations patio heater.Check with your gas stockist for a suitable regulator with the
correct pressure setting.

Or Click Here
to find recommended gas stockists near your location

Patio Heater Lantern Is Creating Smoke

Possible CauseSolution
New patio heaters often create a small amount of smoke in their first few hours of use as they burn off residue machine oil and coolant which is used in the manufacturing processs.Let the oil burn off at a high heat setting. If the heater is still creating a lot of smoke after 30 mins, Click Here to contact us.