Troubleshooting
BBQ Troubleshooting
Burner Will Not Light Using The Ignition System
| Possible Cause | Solution |
|---|---|
| LP gas cylinder is empty | Replace the cylinder |
| Faulty regulator | Have the regulator checked or replaced |
| Obstructions in burner | Clean burner |
| Obstructions in gas jets or gas hose | Clean jets and gas hose |
| Sparker wire is loose | Reconnect wire |
| Sparker wire is damaged | Change Sparker wire |
Low Flame Or Flashback
| Possible Cause | Solution |
|---|---|
| LP gas cylinder is too small | Replace the cylinder |
| Obstructions in burner | Clean burner |
| Obstructions | Clean jets and gas hose |
| Use BBQ in a more sheltered position |
The Regulator Does Not Fit Onto The Gas Cylinder
| Possible Cause | Solution |
|---|---|
| The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue. | Our handy guide here will provide you with the best information on getting the correct gas for your Sahara Gas BBQ along with links showing you where to buy. |
Patio Heater Troubleshooting
The Patio Heater Works For A Short Time And Then Goes Out
| Possible Cause | Solution |
|---|---|
| If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misaligned | Click Here to view the procedure for aligning the thermocouple. |
| If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being used | Check that the gas being used is propane. If you are not using the supplied regulator, check that the pressure setting on the regulator you are using is correct (37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden)(11″per W.C in USA) For information about propane gas and propane stockists Click Here |
Regulator Does Not Fit Onto The Gas Cylinder
| Possible Cause | Solution |
|---|---|
| You may not be using the correct gas. | Check that the gas is propane. In Ireland, propane usually comes in a grey cylinder. In the UK, propane is usually sold in a green cylinder. Propane gas can usually be purchased from the retailer of your patio heater. Our handy guide here will provide you with the best information on getting the correct gas for your Sahara Gas Patio Heater along with links showing you where to buy. |
The Regulator Does Not Fit Onto The Gas Cylinder And The Gas I Am Using Is Definitely Propane
| Possible Cause | Solution |
|---|---|
| The propane cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations patio heater. | Check with your gas stockist for a suitable regulator with the correct pressure setting. Or Click Here |
Patio Heater Lantern Is Creating Smoke
| Possible Cause | Solution |
|---|---|
| New patio heaters often create a small amount of smoke in their first few hours of use as they burn off residue machine oil and coolant which is used in the manufacturing processs. | Let the oil burn off at a high heat setting. If the heater is still creating a lot of smoke after 30 mins, Click Here to contact us. |