The regulator we supply with our Patio heater range is a clip-on regulator which is suitable for propane/patio gas cylinders. Propane gas can be purchased in most hardware stores or by contacting a local gas supplier in your area.
How often should I service my Patio heater?
We recommend that the heater is serviced by a qualified technician after every 100 hours of use.
Can you use butane with the patio heater?
No. You must use Propane. Propane is the only gas used with our patio heater products.
What cover fits my heater?
The standard cover will fit our 13kw and X13. The large cover will fit our 15kw.
How do I clean my heater?
To clean the patio heater please use warm soapy water once the unit has cooled down completely. To clean the burner, you brush lightly with a wire brush.
BBQ—Frequently Asked Questions
What regulator is supplied with the BBQ?
The regulator we supply with our BBQ range is a clip-on regulator which is suitable for propane/patio gas cylinders. Propane gas can be purchased in most hardware stores or by contacting a local gas supplier in your area.
How do you clean the BBQ??
To clean the BBQ we recommend turning the burners on high heat for 5-10 minutes and then turn them off this will allow you to brush off any food residue with a non-abrasive brush, you can also use warm soapy water to clean the grills. Rinse well and dry thoroughly.
How often should I service my BBQ?
We recommend that the barbecue is serviced by a qualified technician after every 100 hours of use.
Can I leave my BBQ uncovered when not using it?
We always recommend using a cover or keeping it in a shed or garage when not using it to protect it against the effects of extreme weather conditions.
What does the “10 Year limited warranty” cover?
Sink, Hood + Cabinet: 10 years (no rust through/burn through/excludes fading/colour change)< br/>
Cooking grill: 10 years (no rust through/burn through/excludes fading/colour change)
Burner/Vaporising bar/Warming rack: 2 years (no rust through/burn through)
Can I use butane gas with the BBQ?
Yes, but you must change the regulator supplied to a butane regulator suitable for use with butane bottled gas in your country. Please note that butane will not flow well when the weather is cold.
How do I stop grease flair ups on Gas BBQs?
We recommend putting a layer of sand in your grease tray to prevent this.
Do you stock spare parts for BBQs?
Yes, we stock spare parts for our range, please contact us on
Ireland (01) 287 3797
UK (0208) 133 7147.
Do I need to register my BBQ?
Yes, we always recommend registering you BBQ to avail of the warranty and support. To register your BBQ please follow the below link and please retain your receipt if possible. Register Here