Frequently Asked Questions

  • How do I clean the cooking grill?

    Clean with hot soapy water. To remove any food residue, use a mild cream cleaner on a non-abrasive pad.

    Rinse well and dry thoroughly.

  • Can I store the barbecue outdoors when not in use?

    Do not leave your barbecue uncovered when not in use.

    Store your barbecue in a shed or garage when not in use to protect against the effects of extreme weather conditions.

  • Where can I purchase barbecue gas (propane)?

    Propane may usually be obtained from the store where you purchased your barbecue.

    However, if it is not available use the links at the bottom of this page to find your local Calor gas supplier.

  • Can I use butane gas instead of propane?

    Yes, but you must change the regulator supplied to a butane regulator suitable for use with butane bottled gas in your country.

  • How frequently should my barbecue be serviced?

    We recommend that the barbecue is serviced by a qualified technician after every 100 hours of use.

  • If you are having difficulty sourcing propane:

Barbecue Troubleshooting

If the defect you are looking for is not described here please contact our helpline for further assistance.

ProblemPossible CauseRemedy
Burner will not light using the ignition system
  • LP gas cylinder is empty
  • Faulty regulator
  • Obstructions in burner
  • Obstructions in gas jets or gas hose
  • Sparker wire is loose
  • Sparker wire is damaged
  • Replace the cylinder
  • Have the regulator checked or replaced
  • Clean burner
  • Clean jets and gas hose
  • Reconnect wire
  • Change Sparker wire
Low flame or flashback
(fire in burner tube – a hissing or roaring noise may be heard)
  • LP gas cylinder too small
  • Obstructions in burner
  • Obstructions
  • Use larger cylinder
  • Clean burner
  • Clean jets and gas hose
  • Use BBQ in a more sheltered position
The regulator does not fit onto the gas cylinder.The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue.Check with your gas stockist for a suitable regulator with the correct pressure setting OR Click Here to find a gas stockist near your location.

Maintenance

Caring for your Barbecue

In order to get the most from your barbecue and to optimise performance and lifespan, we strongly suggest the following steps:

  • Try to keep your barbecue on a level surface. This will prevent oil gathering in one corner, particularly on the searing plate.
  • Pre-heat your barbecue for 5-10 minutes with the hood down before cooking.
  • It is best to oil the meat instead of the grill plates.
  • When cooking, try to keep the hood down. A barbecue with a built in viewing window will make this easier and help to create that original barbecue flavour.
  • After cooking, close the hood and turn all burners to the high setting for 10 minutes. This will help to clean the vaporiser bars and grill plates. You can then bring your grill plates inside and clean them more thoroughly if required.
  • Never use metal barbecue tools as this will damage your porcelain enamel.
  • After every 3-4 barbecues, remove the vapour bars and burners and thoroughly clean them.
  • If your barbecue has a window, you can very easily clean it with a slightly abrasive nylon pad. Do not use a Brillo pad.
  • Be sure to put a layer of sand in your grease tray. This will prevent flare ups and grease dripping on to your patio/deck.
  • Always keep your barbecue covered when not in use.

Frequently Asked Questions

  • Should I remove the white hard material inside the burner?

    No, this material is often mistaken for packaging but is in fact insulation.

  • Should I remove the blue plastic film on the patio heater parasol?

    Yes, the blue plastic film is scour protective packaging. If you have difficulty removing it, try soaking it warm water.

  • Can I use butane gas instead of propane?

    No. You must use Propane. Propane is the only gas used with our patio heater products.

  • How frequently should my patio heater be serviced?

    We recommend that our patio heaters should be serviced by a qualified technician after every 100 hours of use.

  • Where can I purchase patio heater gas (propane)

    Propane may usually be obtained from the store where you purchased your patio heater.

  • If you are having difficulty sourcing propane:

Troubleshooting

If the defect you are looking for is not described here please contact our helpline for further assistance.

ProblemPossible CauseRemedy
Patio heater will not light
  • Faulty ignition sparker
  • There is a kink in the gas hose
If possible remove the kink. If the hose is damaged Click Here to contact us for a replacement hose.
Heater goes out after the control knob is released.
  • Thermocouple is misaligned
  • Thermocouple is faulty

Click Here to view the procedure for realigning the thermocouple.

Click Here to contact us for a replacement thermocouple. If you wish to receive instructions for fitting a new thermocouple, please email info@uigroup.ie

Patio heater works for a short time and then goes out.

If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misaligned

If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being used

Click Here to view the procedure for aligning the thermocouple.

Check that the gas being used is propane. If you are not using the supplied regulator, check that the pressure setting on the regulator you are using is correct (37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden)
(11″per W.C in USA) For information about propane gas and propane stockists Click Here.

Regulator does not fit onto gas cylinder.You may not be using the correct gas.Check that the gas is propane. In Ireland, propane usually comes in a grey cylinder. In the UK, propane is usually sold in a green cylinder. Propane gas can usually be purchased from the retailer of your patio heater.
The regulator does not fit onto the gas cylinder and the gas that I am using definitely is propane.The propane cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations patio heater.Check with your gas stockist for a suitable regulator with the correct pressure setting. OR Click Here to find recommended gas stockists near your location
Patio heater lantern is creating smoke.New patio heaters often create a small amount of smoke in their first few hours of use as they burn off residue machine oil and coolant which is used in the manufacturing processs.Let the oil burn off at a high heat setting. If the heater is still creating a lot of smoke after 30 mins, Click Here to contact us.

Maintentance

  • Always protect your patio heater with a Sahara Patio Heater Cover between use.
  • Ensure the patio heater has fully cooled before putting the cover on.
  • Regularly clean your patio heater between uses and especially after extended periods of storage.
  • Ensure the heater control is turned fully to the off position, the gas supply is shut off at the regulator or bottle / cylinder valve, and the heater and its components are sufficiently cool before cleaning.
  • Never douse the heater with water when its surfaces are hot.
  • Remove the burner mesh by unscrewing the 3 bolts along the lower edge.
  • Clean the burner mesh by brushing lightly with a wire brush.
  • Using a non-wire brush clean away any debris, cobwebs, foreign particles, etc from the burner.
  • If available use compressed air to blow through the portholes on the burner.
  • Clear down the patio heater body with warm soapy water and dry thoroughly.
  • We recommend that servicing of this appliance should be performed either after every 100 hours of use or annually, which ever is achieved soonest.
  • Never use flammable liquids or cleaning agents.

If your heater needs maintenance or is not working properly, please contact your local authorized agent for service. It is a necessity to contact an authorized source for replacement of parts and/or servicing. This work must be carried out by a qualified gas technician. Spare parts may be obtained by contacting our spare parts department by email: info@uigroup.ie