(fire in burner tube – a hissing or roaring noise may be heard)
LP gas cylinder too small
Use larger cylinder
Obstructions in burner
Clean burner
Obstructions
Clean jets and gas hose
Use BBQ in a more sheltered position
Problem
Possible Cause
Solution
The regulator does not fit onto the gas cylinder
The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue.
The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue.
Problem
Possible Cause
Solution
Patio heater will not light
Faulty ignition sparker
If possible remove the kink. If the hose is damaged Click Here to contact us for a replacement hose.
There is a kink in the gas hose
Problem
Possible Cause
Solution
Patio heater works for a short time and then goes out.
If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misaligned
Click Here to view the procedure for aligning the thermocouple.
If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being used
Check that the gas being used is propane. If you are not using the supplied regulator, check that the pressure setting on the regulator you are using is correct (37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden)
(11″per W.C in USA) For information about propane gas and propane stockists Click Here .
Problem
Possible Cause
Solution
Regulator does not fit onto gas cylinder.
You may not be using the correct gas.
Check that the gas is propane. In Ireland, propane usually comes in a grey cylinder. In the UK, propane is usually sold in a green cylinder. Propane gas can usually be purchased from the retailer of your patio heater.
Problem
Possible Cause
Solution
The regulator does not fit onto the gas cylinder
and the gas that I am using definitely is propane.
The propane cylinder that is being used is not designed to accept the
generic regulator used with the Universal Innovations patio heater.
Check with your gas stockist for a suitable regulator with the
correct pressure setting. OR Click Here
to find recommended gas stockists near your location
Problem
Possible Cause
Solution
Patio heater lantern is creating smoke.
New patio heaters often create a small amount of smoke in their first few hours of use
as they burn off residue machine oil and coolant
which is used in the manufacturing processs.
Let the oil burn off at a high heat setting. If the heater is still creating a
lot of smoke after 30 mins, Click Here
to contact us.
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