Where do I find the Batch Number on my Product?

The Batch Number is found on the product rating label.

This is found on different locations depending on the product.

3 Burner Oak gas BBQ

Portable gas BBQ

Rapid Assembly gas BBQ Range

X Series + A Series BBQ range

X250 Gas BBQ

The information is located on the back of the left shelf

European Patio Heaters

The information label is found on the pole

USA Patio Heaters

The information label is found inside the gas tank chamber door.

Problem	Possible Cause	Solution
Burner will not light using the ignition system.	LP gas cylinder is empty	Replace the cylinder
	Faulty regulator	Have the regulator checked or replaced
	Obstructions in burner	Clean burner
	Obstructions in gas jets or gas hose	Clean jets and gas hose
	Sparker wire is loose	Reconnect wire
	Sparker wire is damaged	Change Sparker wire

Problem	Possible Cause	Solution
Low flame or flashback (fire in burner tube – a hissing or roaring noise may be heard)	LP gas cylinder too small	Use larger cylinder
	Obstructions in burner	Clean burner
	Obstructions	Clean jets and gas hose
		Use BBQ in a more sheltered position

Problem	Possible Cause	Solution
Patio heater works for a short time and then goes out.	If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misaligned	Click Here to view the procedure for aligning the thermocouple.
Patio heater works for a short time and then goes out.	If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being used	Check that the gas being used is propane. If you are not using the supplied regulator, check that the pressure setting on the regulator you are using is correct (37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden) (11″per W.C in USA) For information about propane gas and propane stockists Click Here .