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Frequently Asked Questions

  • If you are having difficulty sourcing propane:

    Contact your local gas dealer or contact us:

    UK (0208) 133 7147
    Ireland (01) 287 3797
    USA 678-534-2876

  • How frequently should my barbecue be serviced?

    We recommend that the barbecue is serviced by a qualified technician after every 100 hours of use.

  • Can I use butane gas instead of propane?

    Yes, but you must change the regulator supplied to a butane regulator suitable for use with butane bottled gas in your country.

  • Where can I purchase barbecue gas (propane)?

    Propane may usually be obtained from the store where you purchased your barbecue.

    However, if it is not available use the links at the bottom of this page to find your local gas supplier.

  • Can I store the barbecue outdoors when not in use?

    Do not leave your barbecue uncovered when not in use.

    Store your barbecue in a shed or garage when not in use to protect against the effects of extreme weather conditions.

  • How do I clean the cooking grill?

    Clean with hot soapy water. To remove any food residue, use a mild cream cleaner on a non-abrasive pad.

    Rinse well and dry thoroughly.

Video Guides

Cleaning your BBQ

Storing your BBQ for winter

Barbecue Troubleshooting

If the defect you are looking for is not described here please contact our helpline for further assistance.

Problem Possible Cause Remedy
Burner will not light using the ignition system
  • LP gas cylinder is empty
  • Faulty regulator
  • Obstructions in burner
  • Obstructions in gas jets or gas hose
  • Sparker wire is loose
  • Sparker wire is damaged
  • Replace the cylinder
  • Have the regulator checked or replaced
  • Clean burner
  • Clean jets and gas hose
  • Reconnect wire
  • Change Sparker wire
Low flame or flashback
(fire in burner tube – a hissing or roaring noise may be heard)
  • LP gas cylinder too small
  • Obstructions in burner
  • Obstructions
  • Use larger cylinder
  • Clean burner
  • Clean jets and gas hose
  • Use BBQ in a more sheltered position
The regulator does not fit onto the gas cylinder. The cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations barbecue. Check with your gas stockist for a suitable regulator with the correct pressure setting or find a gas stockist near your location.

Barbecue Maintenance

Caring for your Barbecue

In order to get the most from your barbecue and to optimise performance and lifespan, we strongly suggest the following steps:

  • Try to keep your barbecue on a level surface. This will prevent oil gathering in one corner, particularly on the searing plate.
  • Pre-heat your barbecue for 5-10 minutes with the hood down before cooking.
  • It is best to oil the meat instead of the grill plates.
  • When cooking, try to keep the hood down. A barbecue with a built in viewing window will make this easier and help to create that original barbecue flavour.
  • After cooking, close the hood and turn all burners to the high setting for 10 minutes. This will help to clean the vaporiser bars and grill plates. You can then bring your grill plates inside and clean them more thoroughly if required.
  • Never use metal barbecue tools as this will damage your porcelain enamel.
  • After every 3-4 barbecues, remove the vapour bars and burners and thoroughly clean them.
  • If your barbecue has a window, you can very easily clean it with a slightly abrasive nylon pad. Do not use a Brillo pad.
  • Be sure to put a layer of sand in your grease tray. This will prevent flare ups and grease dripping on to your patio/deck.
  • Always keep your barbecue covered when not in use.
Have a question? Call Us

UK (0208) 133 7147
Ireland (01) 287 3797
USA 678-534-2876