We purchased a Memphis barbecue direct from yourselves. It arrived very promptly, the only issue being it arrived without warning late in the afternoon. On removing all the packing, we noted the box was damaged and you could see the barbecue. Fortunately it was not damaged. On taking out of the packing, one of the feet fell off and one of the others was loose. Building the barbecue was simple and quickly done. Using it was wonderful and the ability to clean after use so easy took me minutes compared to our old one which could take me an hour. A lovely barbecue and would very happily recommend your barbecues and service to anyone.