Elaine Dey

5 star review from start to finish!
Pre purchase research -As I was regarding this as a 1 time only purchase I needed my choice to be right. When seeing this product with the tilt facility I quickly realised this was a unique design with top class form and function which was backed up by many extremely positive customer reviews. The video demonstration was a bonus as it gave a great indication of size and finish. Customer service – faultless ! I had numerous occasions to contact Paula who responded each time promptly, knowledgably and always with a professional but friendly manner. My questions related to difference between X13 and 13kW models. Purchase and delivery – straight forward online order and prompt delivery within the timescale stated. No tracked delivery facility but this was not an issue for me. Assembly – Husband reports that this was very well constructed and easy to assemble. Good , clear instruction. Tools supplied are more than adequate so no need to use your own. Function – easy to use and good safety features i.e auto cut off. Gives excellent heat even at lowest setting. Cover – good quality and fit 1 piece cover . All round 5 star company to deal with and product to receive and use. Have already recommended to a friend! Thank you.